thegreatoutstore web store FAQ section

We are setup directly with UPS and USPS. This is how they get their prices. Dimensional Weight The main change involves the use of something called dimensional weight. The freight carriers have switched to using this method for packages that are large, but not necessarily heavy. The dimensional weight is calculated by taking the dimensions and dividing the volume by 194 (L x W x H = VOL / 194) Example: Lets say we have a backpack that is 28x16x8 but only weighs 5lbs. The regular weight is 5lbs. The dimensional weight is 18.47lbs. See the difference? General Calculation Here is how our freight is calculated: actual freight + insurance + $1.50 handling and materials + hazmat charges (if applicable) Insurance Costs DOLLAR AMOUNT $0 to $50 UPS $1.80 PO $1.65 $50.01 to $100 UPS $1.80 PO $2.05 $100.01 to $200 UPS $1.80 PO $2.45 $200.01 to $300 UPS $1.80 PO $4.60 $300.01 to $400 UPS $1.80 PO $5.50 $400.01 to $500 UPS $2.40 PO $5.50 All Items are shipped with insurance No exceptions.

For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number. If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions: -Return in original packaging -Returned within (30) days -Copy of invoice enclosed with merchandise -Enclose a brief letter of explanation - Merchandise returned for exchange- will be charged a $15.00 exchange fee plus a shipping charge. -Merchandise returned for refund- will be charged a 20% restocking fee - $4.00 minimum. -All returns must be prepaid; No COD’s accepted If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.

All orders are recorded and tracked online. A tracking number will be sent to you so you will be able to track the order.

Return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to The Great Outstore. This will be done at The Great Outstores discretion. If the order was shipped ground, and the end user decides to overnight the package to us to get it here faster, they will do that at their own expense. Once the incorrect item is received back, The Great Outstore will ship out the correct item. No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped. Ship the incorrect item back to The Great Outstore at: Fulfillment Center Attn: RA# * 3059 Audrain Road 581 Vandalia, MO 63382 Make sure to: - Include a copy of the original packing slip - Note the Return Authorization number of the outside on the packaging* - Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)

You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number. The Great Outstore will not accept merchandise damaged in transit. All claims must be filed with the carrier.

Contact The Great Outstore and a claim will be filed for the lost package. These claims can take upwards of 30 days. If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.

If the product is defective, then see manufacturer warranty list for return instructions.

Only orders that have not yet been shipped or are not in process can be canceled. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day. If the order has been shipped, the consumer will need to follow the normal returns process, if the package is refused then a return freight charge will be added.

Call tags will not be issued for any reason. We will credit the end user for freight if the error is The Great Outstores. In order to get reimbursed for return freight, you must include a receipt for the return freight when they ship the product back to us.

When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed.

Occasionally, The Great Outstore will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by you is not exactly correct. This amount will be billed to you as needed.

All products must be in new, unopened condition if it is being returned to The Great Outstore. Examples of new, unopened products: - A piece of clothing that still has the tags attached and/or has not been worn - A treestand that has not been assembled Examples of products that The Great Outstore will refuse: - A boot with mud on it (has been worn outside) - A riflescope that has been mounted to a firearm - A Leupold optic without the shrink-wrap around the original box - Any bubble-packed item that has been opened Refused items will be shipped directly back to you, and will not be credited. You will also absorb the return freight costs. For this reason, it is important to understand the condition of your products before requesting a return from The Great Outstore.

We do not ship any International Orders (Including Puerto Rico, Guam, APO’s and FPO’s. This will include orders that have any connection to International shipments. This goes to both the shipping and billing addresses.